Mie Yamashita breaks down how to get your agents unstuck and back into production. Drawing from her experience with thousands of agents, Mie shares practical strategies for team leaders to boost engagement, set clear standards, and drive consistent results. From understanding the real reasons agents struggle, to using effective training techniques and role-playing strategies, she provides steps for leaders to help their agents perform at a higher level. If you're tired of watching your agents underperform, this is the episode you need to hear.
Chapters
- 00:00:00 – Unlock Productivity: How to Get Agents Back on Track
- 00:00:38 – Webinar Kickoff: Host Suneet Welcomes You
- 00:00:59 – Why Agents Get Stuck: Tackling Productivity Challenges
- 00:02:49 – Meet Mie Yamashita: Productivity Powerhouse
- 00:04:30 – Mie’s Opening: How to Revamp Your Training Approach
- 00:05:32 – Leadership and Engagement: Modeling the Standard
- 00:08:55 – Standards and Trust: The Core of Building a Thriving Team
- 00:15:40 – Agent Engagement: Fostering Resiliency and Proactivity
- 00:21:46 – Structuring Success: Daily and Weekly Routines that Work
- 00:32:09 – Supporting Agents Through Failure
- 00:34:18 – Setting Clear Standards: Leading Through Clarity
- 00:35:36 – Failing Forward: Teaching Agents to Learn From Mistakes
- 00:39:16 – Mastering Questions: The Secret to Better Conversations
- 00:44:01 – Role Play Magic: Strategies for Effective Practice
- 00:46:30 – Inspecting Performance: Fine-Tuning for Success
- 00:51:40 – Final Tips and Q&A: Wrapping Up with Mie
Links and Resources
Thanks so much for joining us this week. Want to subscribe to the Reside Platform Podcast? Have some feedback you’d like to share? Connect with us on Spotify, Apple Podcasts and YouTube to leave us a review!